Accessing Business Center Issue

This issue has now been fully resolved. Cybersource is conducting an internal review of the event with the Vendor to mitigate against future occurrences.

Reported Start Time: 11:43 GMT on 04/12/2023
Reported End Time: 14:31 GMT on 04/12/2023

Impact: The issue has been resolved, and customers are now able to access the Business Center as expected.

Next Update: No further updates, issue resolved.

Incident #: INC15792864

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A fix has been implemented and we are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated, and customers are now able to access the Business Center as expected.

Reported Start Time: 11:43 GMT on 04/12/2023
Reported End Time: 13:25 GMT on 04/12/2023

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC15792864

Cybersource is aware of an issue that is currently affecting accessing the Business Center.

We are investigating the cause and working urgently to resolve the issue.

Impact: Users may experience issues with accessing the Business Center.

Reported Start Time: 11:47 GMT on 04/12/2023

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC15792864