Outage in Cybersource

Settlement Delay for some merchants

Resolved Minor
July 01, 2023 - Started over 1 year ago - Lasted 43 minutes
Official incident page

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Outage Details

Cybersource is aware of an issue that is currently affecting Settlement for 06/29/2023. We appreciate your patience as we work urgently to implement mitigation. Impact: Some merchants may receive their settlement funding later than usual. Reported Start Time: 06/29/2023 Next Update: When status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC16284570
Components affected
Cybersource Elavon
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 07/01/2023 02:12AM

Cybersource has delivered the files, and the impact has been mitigated. The issue is fully resolved.

Impact: Some merchants may receive their settlement funding for 06/29/2023 on 07/01/2023.

Reported Start Time: 06/29/2023
Reported End Time: 07/01/2023

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC16284570

IDENTIFIED over 1 year ago - at 07/01/2023 01:29AM

Cybersource is aware of an issue that is currently affecting Settlement for 06/29/2023.

We appreciate your patience as we work urgently to implement mitigation.

Impact: Some merchants may receive their settlement funding later than usual.

Reported Start Time: 06/29/2023

Next Update: When status changes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC16284570

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