Outage in Cybersource

Invoicing - Email notification - Service Disruption

Minor
July 31, 2025 - Started 4 days ago
Official incident page

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Outage Details

Cybersource is aware of an issue that is currently affecting Invoicing - Email notification service. Email notifications are impacted for invoices generated via the REST API, while those created through EBC remain unaffected. We are investigating the cause and working urgently to resolve the issue. Impact: Customers may be unable to view/pay their invoices via the (broken) URL link supplied in the email notification. As a workaround, merchant can copy the full URL link provided in either the API response or in EBC > Invoicing and provide the link to their customers. Alternatively, merchant can generate the invoice in EBC. Reported Start Time: 17 July 2025 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC21471910
Components affected
Cybersource Customer Invoicing
Latest Updates ( sorted recent to last )
INVESTIGATING 4 days ago - at 07/31/2025 12:21AM

Cybersource is aware of an issue that is currently affecting Invoicing - Email notification service.

Email notifications are impacted for invoices generated via the REST API, while those created through EBC remain unaffected.

We are investigating the cause and working urgently to resolve the issue.

Impact: Customers may be unable to view/pay their invoices via the (broken) URL link supplied in the email notification.
As a workaround, merchant can copy the full URL link provided in either the API response or in EBC > Invoicing and provide the link to their customers. Alternatively, merchant can generate the invoice in EBC.

Reported Start Time: 17 July 2025

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21471910

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