Payer Authentication Issue

The issue affecting the Payer Authentication Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 04 October 2025, 09:41 GMT
Reported End Time: 04 OCtober 2025, 10:57 GMT

Impact: Customers are now able to use the Payer Authentication Service as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #:INC22256498

Cybersource is aware of an issue that is currently affecting the Payer Authentication Service in globally.

We are investigating the cause and working urgently to resolve the issue.

Impact: Users in globally may experience issues with e-commerce authentication via the Payer Authentication Service.

Reported Start Time: 04 October 2025, 09:41 GMT

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #:INC22256498