Outage in Cybersource
Payer Authentication Issue
Resolved Minor
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Outage Details
Cybersource is aware of an issue that is currently affecting the Payer Authentication Service in globally.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users in globally may experience issues with e-commerce authentication via the Payer Authentication Service.
Reported Start Time: 04 October 2025, 09:41 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #:INC22256498
Components affected
Cybersource Payer Authentication ProcessingLatest Updates ( sorted recent to last )
RESOLVED
about 4 hours ago - at 10/04/2025 11:47AM
The issue affecting the Payer Authentication Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 04 October 2025, 09:41 GMT
Reported End Time: 04 OCtober 2025, 10:57 GMT
Impact: Customers are now able to use the Payer Authentication Service as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #:INC22256498
INVESTIGATING
about 5 hours ago - at 10/04/2025 10:47AM
Cybersource is aware of an issue that is currently affecting the Payer Authentication Service in globally.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users in globally may experience issues with e-commerce authentication via the Payer Authentication Service.
Reported Start Time: 04 October 2025, 09:41 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #:INC22256498
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