HSBC Service Disruption

The issue affecting HSBC transaction processing has now been fully resolved.

Impact: The issue has been resolved and customers are now able to use HSBC transaction processing as normal.

Reported Start Time: 14:11 GMT on 27 January 2024.
Reported End Time: 15:26 GMT on 27 January 2024.

Next Update: No further updates, issue resolved..

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC17599847

The issue affecting HSBC transaction processing is now mitigated. We are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use HSBC transaction processing as normal.

Reported Start Time: 14:11 GMT on 27 January 2024.
Reported End Time: 15:26 GMT on 27 January 2024.

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC17599847

We have identified the issue affecting HSBC transaction processing, and we appreciate your patience as we work urgently with the client on mitigation.

Impact: Users may experience payment processing error messages on the HSBC payment gateway.

Reported Start Time: 14:11 GMT on 27 January 2024.

Next Update: Within 60 minutes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC17599847

Cybersource is aware of an issue that is currently affecting HSBC transaction processing. We are in the initial stages of investigation and will share more information as soon as possible. We regret any inconvenience this may cause for our customers.