Service Disruption

The issue affecting the Payer Authentication Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 16:41 GMT on 2/12/2024
Reported End Time:17:32 GMT on 2/12/2024

Impact: Customers are now able to use the Payer Authentication Service as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC17702699

Cybersource has mitigated an issue that was preventing certain transactions from being processed. This may impact some cardholders' ability to make payments.

We are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated. Merchants may have experienced some limited impact to transaction processing on a limited set of gateways.

Reported Start Time: 16:41 GMT on 2/12/2024
Reported End Time:17:32 GMT on 2/12/2024

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC17702699

Cybersource is aware of a service disruption currently preventing certain Visa transactions from being processed. This may impact some cardholders' ability to make payments. We are investigating the cause and working urgently to resolve the situation.

Impact: Users may experience payment processing error messages.

Reported Start Time: 2/12/2024

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: TBD