Outage in Cybersource
Service Disruption
Resolved Minor
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Outage Details
Cybersource is aware of an issue that is currently affecting the Payer Authentication Processing Service.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience issues with e-commerce authentication via the Payer Authentication Service.
Reported Start Time: 02:05 GMT on 7 Aug 2024
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC18848908
Components affected
Cybersource Payer Authentication ProcessingLatest Updates ( sorted recent to last )
RESOLVED
9 months ago - at 08/07/2024 03:36AM
The issue affecting the Payer Authentication Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 02:05 GMT on 7 Aug 2024
Reported End Time: 03:19 GMT on 7 Aug 2024
Impact: Customers are now able to use the Payer Authentication Service as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #:INC18848908/INC18849912
MONITORING
9 months ago - at 08/07/2024 03:25AM
The issue affecting the Payer Authentication Processing Service is mitigated. We are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated and customers are now able to use the Payer Authentication Service as normal.
Reported Start Time: 02:05 GMT on 7 Aug 2024
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #:INC18848908/INC18849912
IDENTIFIED
9 months ago - at 08/07/2024 03:19AM
We have identified the issue affecting the Payer Authentication Processing Service and we appreciate your patience as we work urgently to implement a mitigation.
Impact: Users may experience issues with e-commerce authentication via the Payer Authentication Service.
Reported Start Time: 02:05 GMT on 7 Aug 2024
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #:INC18848908/INC18849912
INVESTIGATING
9 months ago - at 08/07/2024 02:48AM
Cybersource is aware of an issue that is currently affecting the Payer Authentication Processing Service.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience issues with e-commerce authentication via the Payer Authentication Service.
Reported Start Time: 02:05 GMT on 7 Aug 2024
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC18848908
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