Settlement/Batching Disruption

Cybersource has resolved an issue affecting a few settlement/batching transactions on July 25, 2024, for Global Payments North America, Global Payments Exchange, JCN Gateway, Moneris and Visa Platform Connect (VPC) Gateways.

The few transactions on July 25th, 2024 have been repaired, and added to your next batching cycle. No additional effort is required on your behalf.
We apologize for the delay and inconvenience.

Reported Start Time: 25 July 2024
Reported End Time: 17:50 GMT on 15 August 2024

Impact: The issue impacting settlement funding has been fully resolved.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource/Visa Acceptance Solutions Support & Knowledge Base

Incident #: INC18857168

Cybersource is aware of an issue that is currently affecting a few settlement/batching transactions for Global Payments North America, Global Payments Exchange, JCN Gateway, Moneris and Visa Platform Connect (VPC) Gateways.

We are investigating the cause and working urgently to resolve the issue. We will batch these as soon as we are able, please look for updates here.

Impact: Merchants may experience a funding delay from approximately the past 3 weeks.

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC18857168