Payer Authentication and Payment Transaction Service Disruption - India

The issue affecting the Payer Authentication and Payment transaction services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 20 August 2024 16:57 GMT
Reported End Time: 20 August 2024 18:15 GMT

Impact: Customers are now able to use the Payer Authentication Service as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC18925619

The issue affecting Payer Authentication and Payment transaction services intermittently in India is mitigated. We are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use Payer Authentication and Payment transaction services as normal.

Reported Start Time: 20 August 2024 16:57 GMT
Reported End Time: 20 August 2024 18:15 GMT

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource/Visa Acceptance Solutions Support & Knowledge Base

Incident #: INC18925619

We have identified an issue affecting Payer Authentication and Payment transaction services intermittently in India and we appreciate your patience as we work urgently to implement a mitigation.

Impact: Payment Services: Users may experience latency or performance issues with one or more of the Payment Services which may delay the processing of transactions.

Reported Start Time: 20 August 2024 16:57 GMT

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource/Visa Acceptance Solutions Support & Knowledge Base

Incident #: INC18925619