Outage in Cybersource

Reporting Delay for GSAP Funding

Resolved Minor
November 04, 2024 - Started about 2 months ago - Lasted about 5 hours
Official incident page

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Outage Details

A fix has been implemented and the issue affecting the Reporting Delay for GSAP Funding has now been mitigated. GPNGSAPV3 file rejected from 3 November 2024 but resubmitted on 4 November 2024 within deadline guidelines should not incur funding delay. Transactions will show on next day reporting. We are monitoring closely to ensure the issue is resolved. Reported Start Time: 19:40 GMT on 3 November 2024 Reported End Time: 13:44 GMT on 4 November 2024 Impact: Merchants will be unable to reconcile using the Payment Batch Details report for GPN Gateway (GSAPV3 Connection) from 3 November 2024. Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC19401186
Components affected
Cybersource Reports - Business Center
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 11/04/2024 10:39PM

The issue affecting the Reporting Delay for GSAP Funding has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 19:40 GMT on 3 November 2024
Reported End Time: 13:44 GMT on 4 November 2024

Impact: Merchants will be unable to reconcile using the Payment Batch Details report for GPN Gateway (GSAPV3 Connection) from 3 November 2024. Transactions will show on next day reporting.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC19401186

MONITORING about 2 months ago - at 11/04/2024 05:22PM

A fix has been implemented and the issue affecting the Reporting Delay for GSAP Funding has now been mitigated. GPNGSAPV3 file rejected from 3 November 2024 but resubmitted on 4 November 2024 within deadline guidelines should not incur funding delay. Transactions will show on next day reporting.

We are monitoring closely to ensure the issue is resolved.

Reported Start Time: 19:40 GMT on 3 November 2024
Reported End Time: 13:44 GMT on 4 November 2024

Impact: Merchants will be unable to reconcile using the Payment Batch Details report for GPN Gateway (GSAPV3 Connection) from 3 November 2024.

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC19401186

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