Decision Manager Case Management Search Service Issue

The issue affecting the Enterprise Business Center Decision Manager Case Management search service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 19 March 2025
Reported End Time: 02:50 GMT, 19 March 2025

Impact: Customers are now able to use the Decision Manager Case Management search service as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC20261976

A fix has been implemented and we are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use the Enterprise Business Center Decision Manager Case Management search service as expected.

Reported Start Time: 19 March 2025

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC20261976

We have identified the issue affecting the Enterprise Business Center Decision Manager Case Management search service and we appreciate your patience as we work urgently to implement a mitigation.

Impact: Some merchants using Decision Manager hierarchy may not be able to view their cases, move queues, or assign cases.

Reported Start Time: 19 March 2025

Next Update: As current status changes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC20261976

We continue to investigate the issue affecting the Enterprise Business Center Decision Manager Case Management search service and we appreciate your patience.

Impact: Some merchants using Decision Manager hierarchy may not be able to view their cases, move queues, or assign cases.

Reported Start Time: 19 March 2025

Next Update: As current status changes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

We continue to investigate the issue affecting the Enterprise Business Center Decision Manager Case Management search service and we appreciate your patience.

Impact: Some merchants using Decision Manager hierarchy may not be able to view their cases, move queues, or assign cases.

Reported Start Time: 19 March 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Cybersource is aware of an issue that is currently affecting the Enterprise Business Center Decision Manager Case Management search service.

We are investigating the cause and working urgently to resolve the issue.

Impact: Some merchants using Decision Manager hierarchy may not be able to view their cases, move queues, or assign cases.

Reported Start Time: 19 March 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center