Outage in Cybersource
Payer Authentication Processing
Resolved MinorIncident Report
Summary AI Generated
Cybersource's Payer Authentication Service experienced a performance degradation on September 27, 2026, from approximately 02:16 to 03:21 GMT, preventing users from completing e-commerce authentication. Mitigation actions were implemented and service performance significantly improved by around 04:08 GMT, with full resolution confirmed at 13:41 GMT. Cybersource is conducting an internal review to prevent future recurrences.
We have identified the issue affecting the performance of the Payer Authentication Service and we appreciate your patience as we work urgently to implement a mitigation.
Impact: Users may experience issues with e-commerce authentication via the Payer Authentication Service.
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Components affected
Cybersource Payer Authentication ProcessingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 09/27/2026 01:41PM
The issue affecting the Payer Authentication Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 27 September 2026, 02:16 GMT
Reported End Time: 27 September 2026, 03:21 GMT
Impact: Customers are now able to use the Payer Authentication Service as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
MONITORING
7 days ago - at 09/27/2026 04:35AM
The issue affecting the Payer Authentication Service is mitigated. We are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated and customers are now able to use the Payer Authentication Service as normal.
Reported Start Time: 09/27/2026 02:16 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
IDENTIFIED
7 days ago - at 09/27/2026 04:08AM
Mitigation actions have been implemented, and service performance has significantly improved. Transaction processing and authentication services have largely recovered.
Our teams continue to closely monitor the environment and perform additional validation to ensure service stability across all affected components.
Impact: Users may experience issues with e-commerce authentication via the Payer Authentication Service.
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
IDENTIFIED
7 days ago - at 09/27/2026 03:36AM
We have identified the issue affecting the performance of the Payer Authentication Service and we appreciate your patience as we work urgently to implement a mitigation.
Impact: Users may experience issues with e-commerce authentication via the Payer Authentication Service.
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
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