Outage in Cybersource
Business Center & Payment Service Disruption
Resolved MinorIncident Report
Summary AI Generated
On October 13, 2026, Cybersource experienced a disruption affecting the Business Center and Payment Services, including Access/Login, Case Management Search, Transaction Search, Unified Checkout, and Payment Services. The incident began at 08:23 GMT and lasted approximately 17.6 hours before being fully resolved on October 14 at 03:29 GMT. A fix was implemented and the issue was fully resolved, with Cybersource conducting an internal review to prevent future occurrences.
Cybersource was made aware of an issue that affected the Business Center. A fix has been implemented and we are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated and customers are now able to use the Business Center as expected.
Reported Start Time: 13 October 2026 08:23 GMT
Reported End Time: 13 October 2026 09:13 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC27218273
Components affected
Cybersource Access/Login - Business Center Cybersource Case Management Search - Business Center Cybersource Payment Services Cybersource Transaction Search - Business Center Cybersource Unified CheckoutTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 10/14/2026 03:29AM
The issue affecting Business Center and Payment Services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 13 October 2026 08:23 GMT
Reported End Time: 13 October 2026 09:13 GMT
Impact: Customers are now able to use Business Center and Payment Services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC27218273
MONITORING
4 days ago - at 10/13/2026 11:20AM
Cybersource was aware of an issue that affected Business Center and Payment Services
A fix has been implemented and we are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated and customers are now able to use the Business Center and Payment Services as expected.
Reported Start Time: 13 October 2026 08:23 GMT
Reported End Time: 13 October 2026 09:13 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC27218273
MONITORING
4 days ago - at 10/13/2026 09:54AM
Cybersource was made aware of an issue that affected the Business Center. A fix has been implemented and we are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated and customers are now able to use the Business Center as expected.
Reported Start Time: 13 October 2026 08:23 GMT
Reported End Time: 13 October 2026 09:13 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC27218273
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