Outage in Cybersource
Account Updater Service Disruption
Resolved MinorIncident Report
Summary AI Generated
Cybersource's Account Updater service experienced a performance disruption beginning at 10:09 AM GMT on September 30, 2026, lasting approximately 19 hours. The issue caused degraded performance for customers using Account Updater, with the root cause identified on October 2 before mitigation was applied. The incident was fully resolved by 00:46 GMT on October 2, 2026, with an internal review initiated to prevent future recurrences.
Cybersource is aware of an issue that is currently affecting Account Updater services.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience performance issues when using the Account Updater service.
Reported Start Time: 10:09 AM GMT on September 30, 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-43860
Components affected
Cybersource Account UpdaterTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 10/02/2026 06:37PM
The issue affecting Account Updater services has been resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences
Reported Start Time: 10:09 AM GMT on September 30, 2026
Reported End Time: 00:46 GMT on October 02, 2026
Impact: Customers are able to use Account Updater services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC27136013 & EPS-43860
MONITORING
3 days ago - at 10/02/2026 01:34AM
The issue affecting Account Updater services is mitigated. We are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated and customers are now able to use Account Updater services as normal.
Reported Start Time: 10:09 AM GMT on September 30, 2026
Reported End Time: 00:46 GMT on October 02, 2026
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC27136013 & EPS-43860
IDENTIFIED
3 days ago - at 10/02/2026 01:03AM
We have identified the issue affecting Account Updater services and are working urgently to implement mitigation measures.
We appreciate your patience and understanding as we work toward resolution.
Impact: Users may experience performance issues when using the Account Updater service.
Reported Start Time: 10:09 AM GMT on September 30, 2026
Next Update: As current status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC27136013 & EPS-43860
IDENTIFIED
3 days ago - at 10/02/2026 12:20AM
We have identified the issue affecting Account Updater services and are working urgently to implement mitigation measures.
We appreciate your patience and understanding as we work toward resolution.
Impact: Users may experience performance issues when using the Account Updater service.
Reported Start Time: 10:09 AM GMT on September 30, 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC27136013 & EPS-43860
INVESTIGATING
3 days ago - at 10/01/2026 11:39PM
Cybersource is aware of an issue that is currently affecting Account Updater services.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience performance issues when using the Account Updater service.
Reported Start Time: 10:09 AM GMT on September 30, 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-43860
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