Outage in Cybersource
Multiple Gateways Service Disruption
Resolved MinorIncident Report
Summary AI Generated
Cybersource experienced a disruption to multiple payment gateway transaction processing beginning October 10, 2026, affecting Chase Paymentech Solutions, FDC Compass, FDC Nashville Global, and Global Payments North America, with customers encountering authorization failures, transaction timeouts, and payment processing errors. The incident lasted approximately 77.5 hours in total, though the initial active disruption was mitigated within roughly 72 minutes of the reported start time, with monitoring continuing until full resolution was confirmed on October 13, 2026. Cybersource has since conducted an internal review to prevent future recurrences.
Cybersource is aware of an issue that is currently affecting multiple gateway transaction processing.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience payment processing error messages.
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC27195744
Components affected
Cybersource Chase Paymentech Solutions Cybersource FDC Compass Cybersource FDC Nashville Global Cybersource Global Payments North America (GPN)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 10/13/2026 10:40AM
The issue which affected multiple payment gateway processing services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 10 October 2026, 05:26 GMT
Reported End Time: 10 October 2026, 06:38 GMT
Impact: Customers are now able to use the impacted payment gateway processing services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC27195744
MONITORING
7 days ago - at 10/10/2026 06:00AM
The issue has been mitigated and we are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated and customers are now able to use impacted services as expected.
Reported Start Time: 10 Oct 2026, 04:26 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC27195744
INVESTIGATING
7 days ago - at 10/10/2026 05:46AM
We continue investigating an issue impacting a subset of Cybersource Enterprise authorization transactions.
Impact: Users may experience payment processing error messages.
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC27195744
INVESTIGATING
7 days ago - at 10/10/2026 05:26AM
We are investigating an issue impacting a subset of Cybersource Enterprise authorization transactions.
We are closely monitoring the environment and working to identify the underlying cause.
We will provide additional updates as more information becomes available.
Impact:
Clients may experience intermittent transaction timeouts, processing delays, or authorization failures.
Start Time: 10 Oct 2026, 04:26 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC27195744
INVESTIGATING
7 days ago - at 10/10/2026 05:13AM
Cybersource is aware of an issue that is currently affecting multiple gateway transaction processing.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience payment processing error messages.
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC27195744
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