Outage in Cybersource
EBC Users Unable to Login When Username Contains a Dot(.)
Resolved MinorIncident Report
Summary AI Generated
Merchants with a period/dot (".") in their usernames were unable to log in to the Cybersource Enterprise Business Center (EBC), affecting the Access/Login component. The incident lasted approximately 6.2 hours, beginning September 15, 2026, with active investigation starting September 16. The issue was fully resolved on September 16, 2026, restoring normal access for all affected users.
Cybersource is aware of an issue that is currently affecting Enterprise Business Center.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants are currently unable to log in to EBC when their usernames contain a period/dot (".") character.
Reported Start Time: 15th September 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Components affected
Cybersource Access/Login - Business CenterTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 21 hours ago - at 09/16/2026 01:39PM
The issue affecting the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 15th September 2026
Reported End Time: 16th September 2026
Impact: Customers are now able to use the Business Center as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC27015508
IDENTIFIED
about 22 hours ago - at 09/16/2026 11:42AM
We have identified the issue affecting Enterprise Business Center, and continue to work urgently to resolve the issue.
Impact: Merchants are currently unable to log in to EBC when their usernames contain a period/dot (".") character.
Reported Start Time: 15th September 2026
Next Update: As status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Portals - Access/Login - Business Center
IDENTIFIED
about 24 hours ago - at 09/16/2026 10:12AM
We have identified the issue affecting Enterprise Business Center.
We are working urgently to resolve the issue.
Impact: Merchants are currently unable to log in to EBC when their usernames contain a period/dot (".") character.
Reported Start Time: 15th September 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Portals - Access/Login - Business Center
INVESTIGATING
1 day ago - at 09/16/2026 07:30AM
Cybersource is aware of an issue that is currently affecting Enterprise Business Center.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants are currently unable to log in to EBC when their usernames contain a period/dot (".") character.
Reported Start Time: 15th September 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
INVESTIGATING
1 day ago - at 09/16/2026 07:28AM
Cybersource is aware of an issue that is currently affecting Enterprise Business Center.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants are currently unable to log in to EBC when their usernames contain a period/dot (".") character.
Reported Start Time: 15th September 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
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