Outage in Cybersource
Payer Authentication Issue
Minor
October 03, 2026 - Started about 16 hours ago
Official incident page
Official incident page
Incident Report
Cybersource is aware of an issue that is currently affecting the Payer Authentication Service
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience issues with e-commerce authentication via the Payer Authentication Service.
Reported Start Time:
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: TBD
Components affected
Cybersource Payer Authentication ProcessingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
about 16 hours ago - at 10/03/2026 09:50PM
The issue affecting the Payer Authentication Service is mitigated. We are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated and customers are now able to use the Payer Authentication Service as normal.
Reported Start Time: 3 October 2026 20:52 GMT
Reported End Time: 3 October 2026 21:45 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC27144566
INVESTIGATING
about 16 hours ago - at 10/03/2026 09:40PM
Cybersource is aware of an issue that is currently affecting the Payer Authentication Service
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience issues with e-commerce authentication via the Payer Authentication Service.
Reported Start Time:
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: TBD
Latest Cybersource outages
Account Updater Service Disruption - 3 days ago
Payer Authentication Processing - 7 days ago
Reports - Business Center Service Disruption - 25 days ago
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