Outage in Cyren Cloud

Detection classification error causing False Positives

Resolved Minor
September 15, 2022 - Started about 3 years ago
Official incident page

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Outage Details

Due to a bad proactive pattern deployed, many emails were incorrectly classified as spam. The offending pattern which was in place between approximately 11:00 UTC and 13:30 UTC, has been deleted. In order to expedite the removal of the pattern from the local cache please perform the following steps: 1) Shutdown ctasd 2) Remove ct*.dat files from temp folder 3) Restart ctasd
Latest Updates ( sorted recent to last )
RESOLVED about 3 years ago - at 09/15/2022 01:52PM

Due to a bad proactive pattern deployed, many emails were incorrectly classified as spam.
The offending pattern which was in place between approximately 11:00 UTC and 13:30 UTC, has been deleted.

In order to expedite the removal of the pattern from the local cache please perform the following steps:
1) Shutdown ctasd
2) Remove ct*.dat files from temp folder
3) Restart ctasd

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