Outage in Cyren Cloud
Detection classification error causing False Positives
Resolved Minor
September 15, 2022 - Started over 3 years ago
Official incident page
Official incident page
Incident Report
Due to a bad proactive pattern deployed, many emails were incorrectly classified as spam.
The offending pattern which was in place between approximately 11:00 UTC and 13:30 UTC, has been deleted.
In order to expedite the removal of the pattern from the local cache please perform the following steps:
1) Shutdown ctasd
2) Remove ct*.dat files from temp folder
3) Restart ctasd
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RESOLVED
over 3 years ago - at 09/15/2022 01:52PM
Due to a bad proactive pattern deployed, many emails were incorrectly classified as spam.
The offending pattern which was in place between approximately 11:00 UTC and 13:30 UTC, has been deleted.
In order to expedite the removal of the pattern from the local cache please perform the following steps:
1) Shutdown ctasd
2) Remove ct*.dat files from temp folder
3) Restart ctasd
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