Outage in Cyren Cloud
Detection classification error causing False Positives
Resolved Minor
September 15, 2022 - Started about 3 years ago
Official incident page
Official incident page
Incident Report
Due to a bad proactive pattern deployed, many emails were incorrectly classified as spam.
The offending pattern which was in place between approximately 11:00 UTC and 13:30 UTC, has been deleted.
In order to expedite the removal of the pattern from the local cache please perform the following steps:
1) Shutdown ctasd
2) Remove ct*.dat files from temp folder
3) Restart ctasd
Need to monitor Cyren Cloud outages?
One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.
Try IsDown risk-free
14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED
about 3 years ago - at 09/15/2022 01:52PM
Due to a bad proactive pattern deployed, many emails were incorrectly classified as spam.
The offending pattern which was in place between approximately 11:00 UTC and 13:30 UTC, has been deleted.
In order to expedite the removal of the pattern from the local cache please perform the following steps:
1) Shutdown ctasd
2) Remove ct*.dat files from temp folder
3) Restart ctasd
Latest Cyren Cloud outages
Cyren Announces Liquidation - over 2 years ago
Cyren Inbox Security: No Data in Overview - over 2 years ago
Detection classification error causing False Positives - over 2 years ago
Cyren Inbox Security Processing Delays - over 2 years ago
Cyren Inbox Security Errors during scanning via Add-in and delay in Investigate page - almost 3 years ago
The Status Page Aggregator Built for IT Teams
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 4522 services available
Integrations with
