Outage in Cytracom

Partial Service Degradation for Agents in the US-Midwest (ORD) Region

Resolved Major

March 21, 2025 - Started about 1 month ago - Lasted about 16 hours
Official incident page

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Outage Details

We have identified an issue impacting ControlOne Agents within the US-Midwest (ORD) region. Our engineers are actively working on a fix.

Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 03/22/2025 12:36PM

This incident has been resolved.

MONITORING about 1 month ago - at 03/21/2025 09:17PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 month ago - at 03/21/2025 08:27PM

We have identified an issue impacting ControlOne Agents within the US-Midwest (ORD) region. Our engineers are actively working on a fix.

Latest Cytracom outages

Partial Service Degradation in the US-SouthEast (ATL) Region - 13 days ago

ControlOne Agent and Bridge: Partial Service Degradation in US-SouthEast (ATL) Region - 19 days ago

Delays or unable to login to PBX Management + Partner Portal + Cytracom Desktop + UC Mobile - about 1 month ago

Management + Partner Portal + Cytracom Desktop - about 1 month ago

Bridge: Partial Service Degradation US-MidWest (ORD) Region - about 1 month ago

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