Outage in Cytracom

Management + Partner Portal + Cytracom Desktop

Resolved Minor
March 24, 2025 - Started 3 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating an issue preventing the partner portal from loading after login. New Cytracom Desktop sessions may fail to load. Outbound calls from Cytracom Desktop may experience a delay. Inbound Calls are unaffected.
Components affected
Cytracom Desktop Cytracom Management Portal Cytracom Partner Portal Cytracom Call Center
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 03/24/2025 04:14PM

This incident has been resolved.

MONITORING 3 months ago - at 03/24/2025 04:07PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 3 months ago - at 03/24/2025 04:01PM

Impact to Call Center, Management Portal and Partner Portal have been resolved. Monitors continue to see impact to Desktop. Engineers continue to work to identify and resolve the source of these issues.

IDENTIFIED 3 months ago - at 03/24/2025 02:34PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 3 months ago - at 03/24/2025 02:16PM

We are continuing to investigate this issue.

INVESTIGATING 3 months ago - at 03/24/2025 02:05PM

We are currently investigating an issue preventing the partner portal from loading after login. New Cytracom Desktop sessions may fail to load. Outbound calls from Cytracom Desktop may experience a delay. Inbound Calls are unaffected.

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