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Outage in Cytracom

Management + Partner Portal + Cytracom Desktop

Resolved Minor
March 24, 2025 - Started about 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating an issue preventing the partner portal from loading after login. New Cytracom Desktop sessions may fail to load. Outbound calls from Cytracom Desktop may experience a delay. Inbound Calls are unaffected.
Components affected
Cytracom Desktop Cytracom Management Portal Cytracom Partner Portal Cytracom Call Center

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 03/24/2025 04:14PM

This incident has been resolved.

MONITORING about 1 year ago - at 03/24/2025 04:07PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 year ago - at 03/24/2025 04:01PM

Impact to Call Center, Management Portal and Partner Portal have been resolved. Monitors continue to see impact to Desktop. Engineers continue to work to identify and resolve the source of these issues.

IDENTIFIED about 1 year ago - at 03/24/2025 02:34PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 year ago - at 03/24/2025 02:16PM

We are continuing to investigate this issue.

INVESTIGATING about 1 year ago - at 03/24/2025 02:05PM

We are currently investigating an issue preventing the partner portal from loading after login. New Cytracom Desktop sessions may fail to load. Outbound calls from Cytracom Desktop may experience a delay. Inbound Calls are unaffected.

Latest Cytracom outages

UCaaS: Voice Traffic Impacted - 7 days ago
UCaaS: Partial Outbound Call Failures - 12 days ago
UCaaS: Partial Inbound Call Failure - 12 days ago
UCaaS: Intermittent Inbound / Outbound Call Failures - 26 days ago
UCaaS: Inbound Call Failures Impacting Subset of Customers - 29 days ago

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