Outage in DALENYS

INCIDENT INVOICING P3 : Facturation additionnelle erronée / Incident on additional invoices

Resolved Major
December 14, 2022 - Started about 2 years ago - Lasted 7 days
Official incident page

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Outage Details

- Début / Start : 14.12.2022 - Fin / End : En cours / Pending - Catégorie / Category : Factures / Invoices - Responsabilité / Responsibility : Dalenys - Priorité / Priority : P3 - Reference : SRM-3560 FR Les frais de minimum de facturation ("minimum billing commitment") ont incorrectement été calculés lors de la publication de la facture portant sur le mois de Novembre 2022. Les analyses et corrections sont en cours. Si votre facture porte ce frais, nous vous invitons à attendre la publication d'avoirs et de factures corrigées avant de procéder au règlement. EN The minimum billing commitment fees were not correctly calculted when publishing the November 2022 additional invoice. Analysis and corrections are ongoing. If your invoice has these fees, we recommend you hold its payment until we re-issue the correct invoices.
Components affected
DALENYS Invoices
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 12/21/2022 03:16PM

- Début / Start : 14.12.2022
- Fin / End : 15.12.2022
- Catégorie / Category : Factures / Invoices
- Responsabilité / Responsibility : Dalenys
- Priorité / Priority : P3
- Reference : SRM-3560

FR
Les factures standard et additionnelles ont été corrigées et rendues disponible le 15 décembre en fin de journée.

EN
Standard and additional invoices were corrected and provided on the evening of the 15th of December.

IDENTIFIED about 2 years ago - at 12/14/2022 04:04PM

- Début / Start : 14.12.2022
- Fin / End : En cours / Pending
- Catégorie / Category : Factures / Invoices
- Responsabilité / Responsibility : Dalenys
- Priorité / Priority : P3
- Reference : SRM-3560

FR
Les frais de minimum de facturation ("minimum billing commitment") ont incorrectement été calculés lors de la publication de la facture portant sur le mois de Novembre 2022.

Les analyses et corrections sont en cours.

Si votre facture porte ce frais, nous vous invitons à attendre la publication d'avoirs et de factures corrigées avant de procéder au règlement.

EN
The minimum billing commitment fees were not correctly calculted when publishing the November 2022 additional invoice.

Analysis and corrections are ongoing.

If your invoice has these fees, we recommend you hold its payment until we re-issue the correct invoices.

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