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Outage in DALENYS

INFORMATION INVOICE | Délai publication facture / Invoice publication delay

Resolved Minor
June 07, 2024 - Started over 1 year ago - Lasted 18 days
Official incident page

Incident Report

FR Les factures standard et factures additionnelles du mois de mai sont toujours en cours de production et seront publiées avec du retard. Nous reviendrons vers vous rapidement. Nous vous remercions pour votre compréhension. EN May standard and additional invoices are still being generated and will be published with some delay. We will get back to you soon. We thank you in advance for your understanding.
Components affected
DALENYS Dashboard

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 06/25/2024 11:23AM

FR
Les factures additionnelles de mai qui incluaient à tort un frais “ Minimum Billing Commitment” ont été corrigés et sont disponibles.

EN
May additional invoices which included a “Minimum Billing Commitment” fee were corrected and provided.

IDENTIFIED over 1 year ago - at 06/14/2024 05:12PM

FR
Les factures standard et additionnelle du mois de mai ont été publiées et sont disponibles.
Veuillez cependant noter que certaines factures additionnelles incluent un frais “ Minimum Billing Commitment” qui n’aurait pas du être appliqué.
Notre équipe technique travaille à corriger les factures correspondantes.

EN
May standard and additional invoices were published and are available.
Please note that some additional invoices include a “Minimum Billing Commitment” fee that should not have been applied.
Our technical team works on correcting these invoices.

IDENTIFIED over 1 year ago - at 06/10/2024 04:47PM

FR
Les factures standard et factures additionnelles du mois de mai seront publiées d'ici la fin de semaine.
Nous reviendrons vers vous lorsqu'elles seront mises à disposition.
Nous vous remercions pour votre compréhension.

EN
May standard and additional invoices will be published by the end of the week.
We will get back to you once they're available.
We thank you in advance for your understanding.

IDENTIFIED over 1 year ago - at 06/07/2024 01:46PM

FR
Les factures standard et factures additionnelles du mois de mai sont toujours en cours de production et seront publiées avec du retard.
Nous reviendrons vers vous rapidement.
Nous vous remercions pour votre compréhension.

EN
May standard and additional invoices are still being generated and will be published with some delay.
We will get back to you soon.
We thank you in advance for your understanding.

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