Outage in DALENYS

INCIDENT PROXI P1 | Indisponibilité paiement proximité NEXO / NEXO proximity payment outage

Resolved Minor
November 21, 2024 - Started 2 months ago - Lasted about 19 hours
Official incident page

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Outage Details

TSR-860 - Début / Start : 21/11/2024 15h20 CET - Fin / End : En cours / Ongoing - Catégorie / Category : Production - Processing - Responsabilité / Responsibility : Payplug - Priorité / Priority : P1 FR Nous avons identifié un incident qui impacte les transactions des terminaux de paiement, nous investiguons pour rétablir la situation au plus vite. Le problème est identique à celui de ce matin. EN An incident affects payment terminal transactions and we investigate to restore the situation as quickly as possible. The issue is identical as this morning.
Components affected
DALENYS Offline Payments
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 11/22/2024 09:16AM

This incident has been resolved.

MONITORING 2 months ago - at 11/21/2024 03:03PM

TSR-860
- Début / Start : 21/11/2024 15h20 CET
- Fin / End : 21/11/2024 15h55 CET
- Catégorie / Category : Production - Processing
- Responsabilité / Responsibility : Payplug
- Priorité / Priority : P1

FR
Le service est rétabli depuis 15h55
Nous continuons à surveiller la reprise du service.

EN
Service is restored since 3.55pm.
Service recovery is still under monitoring.

INVESTIGATING 2 months ago - at 11/21/2024 02:55PM

TSR-860
- Début / Start : 21/11/2024 15h20 CET
- Fin / End : En cours / Ongoing
- Catégorie / Category : Production - Processing
- Responsabilité / Responsibility : Payplug
- Priorité / Priority : P1

FR
Les investigations sont toujours en cours.
Nous reviendrons vers vous dès que possible.

EN
Investigations are still ongoing.
We'll get back to you as soon as possible.

INVESTIGATING 2 months ago - at 11/21/2024 02:37PM

TSR-860
- Début / Start : 21/11/2024 15h20 CET
- Fin / End : En cours / Ongoing
- Catégorie / Category : Production - Processing
- Responsabilité / Responsibility : Payplug
- Priorité / Priority : P1

FR
Nous avons identifié un incident qui impacte les transactions des terminaux de paiement, nous investiguons pour rétablir la situation au plus vite.
Le problème est identique à celui de ce matin.

EN
An incident affects payment terminal transactions and we investigate to restore the situation as quickly as possible.
The issue is identical as this morning.

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