Outage in DALENYS

INCIDENT PROCESSING | Perturbations 3DS / 3D Secure disruption

Resolved Minor

May 20, 2025 - Started 11 months ago - Lasted about 2 hours
Official incident page

Incident Report

- Début / Start : 20/05/2025 16h20 CEST - Fin / End : En cours / Ongoing - Catégorie / Category : Production - Authentification 3DS / 3DS authentication - Responsabilité / Responsibility : Externe / External FR Nous avons identifié un taux anormalement élevé d'échecs sur les demandes d'authentifications fortes 3DSECURE depuis 16h20 L'impact est localisé sur les porteurs de carte Société Generale, BNP, La Banque Postale et Boursorama. L'incident est en cours d'analyse. EN We have identified an high failure rate on strong 3DSecure authentication requests since 4:20 PM. The impact is limited to cardholders from Société Générale, BNP, La Banque Postale, and Boursorama. The incident is currently under investigation.

Components affected

DALENYS API

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 05/20/2025 04:55PM

- Début / Start : 20/05/2025 16h20 CEST
- Fin / End : 20/05/2025 17h33 CEST
- Catégorie / Category : Production - Authentification 3DS / 3DS authentication
- Responsabilité / Responsibility : Externe / External

FR
le service est totalement rétabli depuis 17h33.

EN
the service is fully operational since 5.33pm.

MONITORING 11 months ago - at 05/20/2025 03:50PM

- Début / Start : 20/05/2025 16h20 CEST
- Fin / End : En cours / Ongoing
- Catégorie / Category : Production - Authentification 3DS / 3DS authentication
- Responsabilité / Responsibility : Externe / External

FR
Le taux d'erreurs diminue, le service reprend progressivement
Nous continuons de surveiller cet incident d'origine externe

EN
The error rate is decreasing, and the service is gradually recovering.
We are continuing to monitor this externally-originated incident.

IDENTIFIED 11 months ago - at 05/20/2025 03:31PM

- Début / Start : 20/05/2025 16h20 CEST
- Fin / End : En cours / Ongoing
- Catégorie / Category : Production - Authentification 3DS / 3DS authentication
- Responsabilité / Responsibility : Externe / External

FR
Nous avons identifié un taux anormalement élevé d'échecs sur les demandes d'authentifications fortes 3DSECURE depuis 16h20
L'impact est localisé sur les porteurs de carte Société Generale, BNP, La Banque Postale et Boursorama.
L'incident est en cours d'analyse.

EN
We have identified an high failure rate on strong 3DSecure authentication requests since 4:20 PM.
The impact is limited to cardholders from Société Générale, BNP, La Banque Postale, and Boursorama.
The incident is currently under investigation.

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