Outage in Dashlane

SSO users are getting Unknown error when trying to login

Resolved Minor
October 26, 2023 - Started about 2 years ago - Lasted 5 days

Incident Report

An issue was detected with the latest version of the SSO Encryption Service that prevented SSO enabled accounts from logging in. A new version containing a fix has already been released. If you're still experiencing difficulties logging in with SSO, the admin of your team can restart their Encryption service deployment. To learn more about how you can do this, please refer to the "FAQ about self-hosted SSO" section of this article https://support.dashlane.com/hc/articles/360015973719
Components affected
Dashlane Single sign-on (SSO)

Need to monitor Dashlane outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Start Free Trial
Latest Updates ( sorted recent to last )
about 2 years ago - at 10/26/2023 08:32AM

An issue was detected with the latest version of the SSO Encryption Service that prevented SSO enabled accounts from logging in. A new version containing a fix has already been released. If you're still experiencing difficulties logging in with SSO, the admin of your team can restart their Encryption service deployment. To learn more about how you can do this, please refer to the "FAQ about self-hosted SSO" section of this article https://support.dashlane.com/hc/articles/360015973719

about 2 years ago - at 10/26/2023 08:57AM

We are actively monitoring this matter to conduct a thorough root cause analysis and implement preventive measures to mitigate similar incidents in the future.

Latest Dashlane outages

Difficulties processing Paypal transactions - about 1 month ago
Website unavailable - about 2 months ago
Temporary Service Disruption Due to External Services Outage - 2 months ago
Firefox extension is unavailable for new users. Existing users should not be affected - 6 months ago
Account recreation not working for B2B customers - 7 months ago

Status Aggregator for All Your Third-Party Services

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 5010 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook