Outage in Dashlane

SSO users are getting Unknown error when trying to login

Resolved Minor
October 26, 2023 - Started over 1 year ago - Lasted 5 days

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Outage Details

An issue was detected with the latest version of the SSO Encryption Service that prevented SSO enabled accounts from logging in. A new version containing a fix has already been released. If you're still experiencing difficulties logging in with SSO, the admin of your team can restart their Encryption service deployment. To learn more about how you can do this, please refer to the "FAQ about self-hosted SSO" section of this article https://support.dashlane.com/hc/articles/360015973719
Components affected
Dashlane Single sign-on (SSO)
Latest Updates ( sorted recent to last )
over 1 year ago - at 10/26/2023 08:32AM

An issue was detected with the latest version of the SSO Encryption Service that prevented SSO enabled accounts from logging in. A new version containing a fix has already been released. If you're still experiencing difficulties logging in with SSO, the admin of your team can restart their Encryption service deployment. To learn more about how you can do this, please refer to the "FAQ about self-hosted SSO" section of this article https://support.dashlane.com/hc/articles/360015973719

over 1 year ago - at 10/26/2023 08:57AM

We are actively monitoring this matter to conduct a thorough root cause analysis and implement preventive measures to mitigate similar incidents in the future.

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