Outage in Dashlane

Login issues with Confidential SSO affecting some customers

Resolved Minor
March 20, 2024 - Started almost 2 years ago - Lasted 2 days

Incident Report

We've identified an issue that may cause difficulties for some customers to log into Dashlane with Confidential SSO. Our team is aware of this issue and is currently working hard to fix it as quickly as possible. Thanks for your patience and understanding.
Components affected
Dashlane Single sign-on (SSO)

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Latest Updates ( sorted recent to last )
almost 2 years ago - at 03/20/2024 12:28PM

We've identified an issue that may cause difficulties for some customers to log into Dashlane with Confidential SSO. Our team is aware of this issue and is currently working hard to fix it as quickly as possible. Thanks for your patience and understanding.

almost 2 years ago - at 03/20/2024 01:24PM

While we work on fixing this SSO login issue, please try closing the blank page and logging in again as a workaround. Thank you for your patience.

almost 2 years ago - at 03/20/2024 05:32PM

Our team identified the root cause of this issue and is actively working on a fix, which is set to be released with the next version of the browser extensions, v6.2411.4. We will provide another update once the version containing the fix is available.

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