Outage in Dashlane

Change of Master Password issues through our web app

Resolved Minor
April 04, 2024 - Started over 1 year ago - Lasted 8 days

Incident Report

Our team has detected an issue where our web app freezes when changing the Master Password. Despite this behavior, the password is successfully changed, and the web app can be unfrozen by closing and reopening the browser. Our mobile apps are unaffected, and the Master Password can be changed from those apps with no problems.
We are actively addressing this issue and will provide an update at the earliest opportunity.
Components affected
Dashlane Chrome extension Dashlane Edge extension Dashlane Firefox extension Dashlane Web app

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Latest Updates ( sorted recent to last )
over 1 year ago - at 04/04/2024 08:24PM

Our team has detected an issue where our web app freezes when changing the Master Password. Despite this behavior, the password is successfully changed, and the web app can be unfrozen by closing and reopening the browser. Our mobile apps are unaffected, and the Master Password can be changed from those apps with no problems.
We are actively addressing this issue and will provide an update at the earliest opportunity.

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