Outage in Dashlane

Dashlane services disruption

Resolved Major
January 27, 2025 - Started 9 months ago - Lasted 22 minutes

Incident Report

Our team identified a disruption of our services preventing customers from using Dashlane. We are currently investigating this situation. We appreciate your patience while our team works to resolve this issue.
Components affected
Dashlane Chrome extension Dashlane Firefox extension Dashlane Edge extension Dashlane Account Creation Dashlane Customer Support Dashlane Paid plans purchase Dashlane Sync Dashlane Email notifications Dashlane Two-factor authentication (2FA) Dashlane Single sign-on (SSO) Dashlane Sharing Dashlane VPN Dashlane Web app Dashlane Admin Console Dashlane macOS application Dashlane iOS application Dashlane Android application Dashlane Website

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Latest Updates ( sorted recent to last )
9 months ago - at 01/27/2025 02:24PM

Our team identified a disruption of our services preventing customers from using Dashlane. We are currently investigating this situation. We appreciate your patience while our team works to resolve this issue.

source IsDown Widespread login issues across platforms Reports started 32 minutes before official outage was reported

Users report inability to log in on both web and app due to an 'unexpected error'. Attempts to access repeatedly fail.

Latest Dashlane outages

Temporary Service Disruption Due to External Services Outage - 4 days ago
Firefox extension is unavailable for new users. Existing users should not be affected - 3 months ago
Account recreation not working for B2B customers - 5 months ago
email.dashlane.com page is unavailable - 5 months ago
Account creation not working for customers signing up for our Business trial or purchasing a professional plan - 5 months ago

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