Outage in Databox

Issues present with syncing and connecting Data Sources

Resolved Major

April 12, 2024 - Started about 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are experiencing issues on our infrastructure. Webapp and website are currently not accessible for all users. We are addressing the issue.

Components affected

Databox Data & Sync Platform Databox Web Application Databox Mobile

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Latest Updates ( sorted recent to last )

RESOLVED about 2 years ago - at 04/12/2024 11:17AM

All issues have been resolved and all functionalities are now fully operational.

MONITORING about 2 years ago - at 04/12/2024 10:45AM

We are continuing to monitor for any further issues.

MONITORING about 2 years ago - at 04/12/2024 10:43AM

We are continuing to monitor for any further issues.

MONITORING about 2 years ago - at 04/12/2024 10:40AM

Issues with connecting Data Sources and with with syncing certain data are still present. This is being addressed.

MONITORING about 2 years ago - at 04/12/2024 10:22AM

The issues have been resolved. We are now monitoring the app to ensure all functionalities are working as expected.

IDENTIFIED about 2 years ago - at 04/12/2024 10:10AM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 years ago - at 04/12/2024 10:04AM

We are experiencing issues on our infrastructure. Webapp and website are currently not accessible for all users. We are addressing the issue.

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