Outage in Databox

Google Business Profile Data Sources cannot be connected in Databox

Resolved Minor
June 24, 2024 - Started over 1 year ago - Lasted about 6 hours
Official incident page

Incident Report

We have identified an issue where Google my Business Data Sources cannot be connected in Databox. Any attempt to make the connection results in the error message 'Looks like some essential scopes are missing'. We suspect that the behaviour is associated with Google User consent changes introduced by Google on June 17 2024 - https://developers.google.com/identity/protocols/oauth2/resources/granular-permissions We're looking into the matter and will share updates soon.
Components affected
Databox Web Application Databox 3rd-party API Data providers

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 06/24/2024 03:56PM

The issue is resolved. Connecting Google Business Profile Data Sources works as expected again.
In case you are still experiencing any issues, please reach out to our Support team via chat or at help@databox.com.

MONITORING over 1 year ago - at 06/24/2024 11:39AM

The issue has been resolved. The Google Business Profile Data Sources can now be normally connected again.
We're still monitoring the behaviour to ensure everything works as expected.

INVESTIGATING over 1 year ago - at 06/24/2024 09:46AM

We have identified an issue where Google my Business Data Sources cannot be connected in Databox. Any attempt to make the connection results in the error message 'Looks like some essential scopes are missing'.
We suspect that the behaviour is associated with Google User consent changes introduced by Google on June 17 2024 - https://developers.google.com/identity/protocols/oauth2/resources/granular-permissions

We're looking into the matter and will share updates soon.

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