Outage in Databox

Google Business Profile Data Sources cannot be connected in Databox

Resolved Minor
June 24, 2024 - Started 6 months ago - Lasted about 6 hours
Official incident page

Need to monitor Databox outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Databox, and never miss an outage again.
Start Free Trial

Outage Details

We have identified an issue where Google my Business Data Sources cannot be connected in Databox. Any attempt to make the connection results in the error message 'Looks like some essential scopes are missing'. We suspect that the behaviour is associated with Google User consent changes introduced by Google on June 17 2024 - https://developers.google.com/identity/protocols/oauth2/resources/granular-permissions We're looking into the matter and will share updates soon.
Components affected
Databox 3rd-party API Data providers Databox Web Application
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 06/24/2024 03:56PM

The issue is resolved. Connecting Google Business Profile Data Sources works as expected again.
In case you are still experiencing any issues, please reach out to our Support team via chat or at help@databox.com.

MONITORING 6 months ago - at 06/24/2024 11:39AM

The issue has been resolved. The Google Business Profile Data Sources can now be normally connected again.
We're still monitoring the behaviour to ensure everything works as expected.

INVESTIGATING 6 months ago - at 06/24/2024 09:46AM

We have identified an issue where Google my Business Data Sources cannot be connected in Databox. Any attempt to make the connection results in the error message 'Looks like some essential scopes are missing'.
We suspect that the behaviour is associated with Google User consent changes introduced by Google on June 17 2024 - https://developers.google.com/identity/protocols/oauth2/resources/granular-permissions

We're looking into the matter and will share updates soon.

Latest Databox outages

Degraded performance on platform - 17 days ago
Syncing on pause for Microsoft Ads metrics as the integration is being updated - about 1 month ago
Data discrepancies and data duplicates for various data sources - 4 months ago
Issues with connecting and reconnecting Data Sources - 5 months ago
Delays with data syncing and with the process of connecting Data Sources - 5 months ago

Start monitoring all your vendors in just 5 minutes

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE