Outage in Databox

Delays with data syncing and with the process of connecting Data Sources

Resolved Minor

August 01, 2024 - Started over 1 year ago - Lasted 30 minutes
Official incident page

Incident Report

In the aftermath of the Connections and Data Sources Separation package release, which took place earlier today, we are experienceing issues that result in delayed data syncs and delays in the process of connecting Data Sources. You may notice missing or dated data on your reports and the error message 'Temporary sync delay' will be displayed for certain metrics. We are addressing the matter and will share updates shortly.

Components affected

Databox Data & Sync Platform

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 08/01/2024 08:13AM

Issue has been resolved.

IDENTIFIED over 1 year ago - at 08/01/2024 08:03AM

In the aftermath of the Connections and Data Sources Separation package release, which took place earlier today, we are experienceing issues that result in delayed data syncs and delays in the process of connecting Data Sources.

You may notice missing or dated data on your reports and the error message 'Temporary sync delay' will be displayed for certain metrics.

We are addressing the matter and will share updates shortly.

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