Outage in Databox

Data discrepancies and data duplicates for various data sources

Resolved Minor
August 20, 2024 - Started about 1 year ago - Lasted 1 day
Official incident page

Incident Report

We've identified an issue where data discrepancies or data duplicates can appear for a variety of data sources, but primarily for Facebook Ads and Facebook Pages data sources. We are taking steps to pull correct data into Databox. Updates on the matter will be shared soon.
Components affected
Databox Data & Sync Platform

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 08/21/2024 09:36AM

All issues have been resolved.

If you have any questions, please reach out to our Support services via chat or help@databox.com.

IDENTIFIED about 1 year ago - at 08/20/2024 11:52AM

We will be purging and re-syncing the data for Facebook Ads and Facebook Pages data sources in the next 3 hours. During this time, the blocks with Facebook Ads and Facebook Pages metrics may temporarily not show any data in the period between the data purge and the resync of the metrics.

IDENTIFIED about 1 year ago - at 08/20/2024 09:37AM

We've identified an issue where data discrepancies or data duplicates can appear for a variety of data sources, but primarily for Facebook Ads and Facebook Pages data sources.
We are taking steps to pull correct data into Databox. Updates on the matter will be shared soon.

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