Outage in Databox

Degraded performance on platform

Resolved Minor
December 04, 2024 - Started 17 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We’re currently experiencing issues on platform. Preliminary investigation indicates infrastructure problems on data platform. Performance of the app is degraded - this means that data syncing, using Metric builder, changing date ranges and other data/metric related actions in the app are affected and will not be performed as expected. We're investigating the issue and will share update soon.
Components affected
Databox Data & Sync Platform
Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 12/04/2024 04:28PM

Issues have been resolved. Metrics in app are now fully responsive again.

If you should still experience any irregular behaviour, please reach out to our Support services.

INVESTIGATING 17 days ago - at 12/04/2024 03:50PM

We’re currently experiencing issues on platform. Preliminary investigation indicates infrastructure problems on data platform. Performance of the app is degraded - this means that data syncing, using Metric builder, changing date ranges and other data/metric related actions in the app are affected and will not be performed as expected.

We're investigating the issue and will share update soon.

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