Outage in Databox

Degraded performance on platform

Resolved Minor
December 04, 2024 - Started 5 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We’re currently experiencing issues on platform. Preliminary investigation indicates infrastructure problems on data platform. Performance of the app is degraded - this means that data syncing, using Metric builder, changing date ranges and other data/metric related actions in the app are affected and will not be performed as expected. We're investigating the issue and will share update soon.
Components affected
Databox Data & Sync Platform
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 12/04/2024 04:28PM

Issues have been resolved. Metrics in app are now fully responsive again.

If you should still experience any irregular behaviour, please reach out to our Support services.

INVESTIGATING 5 months ago - at 12/04/2024 03:50PM

We’re currently experiencing issues on platform. Preliminary investigation indicates infrastructure problems on data platform. Performance of the app is degraded - this means that data syncing, using Metric builder, changing date ranges and other data/metric related actions in the app are affected and will not be performed as expected.

We're investigating the issue and will share update soon.

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