Outage in Databox

Degraded performance on platform

Resolved Minor

December 04, 2024 - Started about 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

We’re currently experiencing issues on platform. Preliminary investigation indicates infrastructure problems on data platform. Performance of the app is degraded - this means that data syncing, using Metric builder, changing date ranges and other data/metric related actions in the app are affected and will not be performed as expected. We're investigating the issue and will share update soon.

Components affected

Databox Data & Sync Platform

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 12/04/2024 04:28PM

Issues have been resolved. Metrics in app are now fully responsive again.

If you should still experience any irregular behaviour, please reach out to our Support services.

INVESTIGATING about 1 year ago - at 12/04/2024 03:50PM

We’re currently experiencing issues on platform. Preliminary investigation indicates infrastructure problems on data platform. Performance of the app is degraded - this means that data syncing, using Metric builder, changing date ranges and other data/metric related actions in the app are affected and will not be performed as expected.

We're investigating the issue and will share update soon.

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