Outage in Databox

Data disappearing from individual blocks on Databoards

Resolved Minor

January 16, 2025 - Started over 1 year ago - Lasted about 9 hours
Official incident page

Incident Report

We’re experiencing issues, where data is temporarily not displayed on certain blocks on Databoards. Data is in fact available and can be restored by making changes on the affected block (changing date ranges, etc.). Data also re-appears on blocks on its own after several hours. The issue is very random at this point. We are working on the matter and will share updates soon.

Components affected

Databox Web Application

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 01/16/2025 04:14PM

The issue has been resolved. Data is available on all blocks on Databoards. If it should still be missing on any of the blocks, reloading the app will restore the data.

Thank you for your patience and understanding on the matter. If you have any questions, please reach out to our Support services via chat or help@databox.com.

INVESTIGATING over 1 year ago - at 01/16/2025 07:50AM

We’re experiencing issues, where data is temporarily not displayed on certain blocks on Databoards. Data is in fact available and can be restored by making changes on the affected block (changing date ranges, etc.). Data also re-appears on blocks on its own after several hours. The issue is very random at this point.
We are working on the matter and will share updates soon.

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