Outage in Databox

Facebook API is currently experiencing issues with missing conversion actions. Metrics relating to those actions may show the value of 0 in Databox.

Resolved Minor
February 06, 2025 - Started 9 months ago - Lasted about 15 hours
Official incident page

Incident Report

Facebook API is currently experiencing issues with missing conversion actions. Metrics relating to those actions may show a value of 0 in Databox. We are actively working on resolving this. We appreciate your patience and understanding. If you have any questions or if you experience any issues, please reach out to our Support team via chat or at help@databox.com.
Components affected
Databox 3rd-party API Data providers

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Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 02/07/2025 08:34AM

The issue has been resolved. Conversion actions data is available now on all Databoards.

Thank you for your patience and understanding on the matter. If you have any questions, please reach out to our Support services via chat or help@databox.com.

INVESTIGATING 9 months ago - at 02/06/2025 06:28PM

We are continuing to investigate this issue.

INVESTIGATING 9 months ago - at 02/06/2025 06:09PM

We are continuing to investigate this issue.

INVESTIGATING 9 months ago - at 02/06/2025 06:07PM

Facebook API is currently experiencing issues with missing conversion actions. Metrics relating to those actions may show a value of 0 in Databox. We are actively working on resolving this.

We appreciate your patience and understanding. If you have any questions or if you experience any issues, please reach out to our Support team via chat or at help@databox.com.

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