Outage in Databox

Shopify integration connection issue – unable to connect to Databox

Resolved Minor
May 30, 2025 - Started 28 days ago - Lasted 4 days
Official incident page

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Outage Details

We've identified an issue where it is currently not possible to make new Shopify connections in Databox. Previously established Shopify connections are not impacted. The cause for the behaviour has been identified. We're working on the matter and will share updates here. Thank you for your patience and understanding on the matter. If you have any questions, please reach out to our Support services via chat or help@databox.com.
Components affected
Databox Web Application
Latest Updates ( sorted recent to last )
RESOLVED 24 days ago - at 06/03/2025 07:00AM

Issue has been resolved. Shopify accounts can now be normally connected in Databox.

IDENTIFIED 28 days ago - at 05/30/2025 08:01AM

We've identified an issue where it is currently not possible to make new Shopify connections in Databox. Previously established Shopify connections are not impacted. The cause for the behaviour has been identified.

We're working on the matter and will share updates here.

Thank you for your patience and understanding on the matter. If you have any questions, please reach out to our Support services via chat or help@databox.com.

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