Outage in Databox
Shopify integration connection issue – unable to connect to Databox
Minor
May 30, 2025 - Started 3 days ago
Official incident page
Official incident page
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Outage Details
We've identified an issue where it is currently not possible to make new Shopify connections in Databox. Previously established Shopify connections are not impacted. The cause for the behaviour has been identified.
We're working on the matter and will share updates here.
Thank you for your patience and understanding on the matter. If you have any questions, please reach out to our Support services via chat or help@databox.com.
Components affected
Databox Web ApplicationLatest Updates ( sorted recent to last )
IDENTIFIED
3 days ago - at 05/30/2025 08:01AM
We've identified an issue where it is currently not possible to make new Shopify connections in Databox. Previously established Shopify connections are not impacted. The cause for the behaviour has been identified.
We're working on the matter and will share updates here.
Thank you for your patience and understanding on the matter. If you have any questions, please reach out to our Support services via chat or help@databox.com.
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