Outage in Databox
Shopify integration connection issue – unable to connect to Databox
Resolved MinorIncident Report
We've identified an issue where it is currently not possible to make new Shopify connections in Databox. Previously established Shopify connections are not impacted. The cause for the behaviour has been identified.
We're working on the matter and will share updates here.
Thank you for your patience and understanding on the matter. If you have any questions, please reach out to our Support services via chat or help@databox.com.
Components affected
Databox Web ApplicationTrusted by 1000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 06/03/2025 07:00AM
Issue has been resolved. Shopify accounts can now be normally connected in Databox.
IDENTIFIED
11 months ago - at 05/30/2025 08:01AM
We've identified an issue where it is currently not possible to make new Shopify connections in Databox. Previously established Shopify connections are not impacted. The cause for the behaviour has been identified.
We're working on the matter and will share updates here.
Thank you for your patience and understanding on the matter. If you have any questions, please reach out to our Support services via chat or help@databox.com.
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