Outage in Databox

Shopify integration connection issues

Resolved Minor
June 03, 2025 - Started 23 days ago - Lasted about 8 hours
Official incident page

Need to monitor Databox outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Databox, and never miss an outage again.
Start Free Trial

Outage Details

We’re currently investigating an issue preventing the creation of new Shopify data source connections in Databox. Users attempting to connect Shopify may encounter a generic error message. Please note that existing Shopify connections are not affected and continue to operate normally. Our team is actively working to identify and resolve the root cause. We will provide updates here as soon as more information is available. Thank you for your patience and understanding. If you have any questions, please reach out to our Support services via chat or help@databox.com.
Components affected
Databox Data & Sync Platform Databox Web Application
Latest Updates ( sorted recent to last )
RESOLVED 23 days ago - at 06/04/2025 05:45AM

Issue has been resolved. Shopify accounts can now be normally connected in Databox.

INVESTIGATING 23 days ago - at 06/03/2025 10:09PM

We’re currently investigating an issue preventing the creation of new Shopify data source connections in Databox. Users attempting to connect Shopify may encounter a generic error message.

Please note that existing Shopify connections are not affected and continue to operate normally.

Our team is actively working to identify and resolve the root cause. We will provide updates here as soon as more information is available.


Thank you for your patience and understanding. If you have any questions, please reach out to our Support services via chat or help@databox.com.

Latest Databox outages

Databox analytics app inaccessible - 1 day ago
Google Sheets connection process ends with error Setup Incomplete - 2 days ago
Google Search Console API Delay - 15 days ago
Shopify integration connection issue – unable to connect to Databox - 28 days ago
Issues with creating calculated metrics - 3 months ago

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4400 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook