Outage in Databox

Shopify integration connection issues

Resolved Minor

June 03, 2025 - Started 11 months ago - Lasted about 8 hours
Official incident page

Incident Report

We’re currently investigating an issue preventing the creation of new Shopify data source connections in Databox. Users attempting to connect Shopify may encounter a generic error message. Please note that existing Shopify connections are not affected and continue to operate normally. Our team is actively working to identify and resolve the root cause. We will provide updates here as soon as more information is available. Thank you for your patience and understanding. If you have any questions, please reach out to our Support services via chat or help@databox.com.

Components affected

Databox Data & Sync Platform Databox Web Application

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 06/04/2025 05:45AM

Issue has been resolved. Shopify accounts can now be normally connected in Databox.

INVESTIGATING 11 months ago - at 06/03/2025 10:09PM

We’re currently investigating an issue preventing the creation of new Shopify data source connections in Databox. Users attempting to connect Shopify may encounter a generic error message.

Please note that existing Shopify connections are not affected and continue to operate normally.

Our team is actively working to identify and resolve the root cause. We will provide updates here as soon as more information is available.

Thank you for your patience and understanding. If you have any questions, please reach out to our Support services via chat or help@databox.com.

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