Outage in Databox
Issues with Xero integration
Minor
October 02, 2025 - Started about 6 hours ago
Official incident page
Official incident page
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Outage Details
We are currently experiencing issues with Xero integration, where we’re receiving 'Access denied' errors from Xero API.
Impact on our users:
- All syncs for Xero metrics are failing, so data is not updating for any Xero data sources.
- New Xero data source cannot be connected.
We'll be reaching out to Xero to address the matter. All updates on the matter will be shared here.
Components affected
Databox Data & Sync PlatformLatest Updates ( sorted recent to last )
INVESTIGATING
about 6 hours ago - at 10/02/2025 01:59PM
We are currently experiencing issues with Xero integration, where we’re receiving 'Access denied' errors from Xero API.
Impact on our users:
- All syncs for Xero metrics are failing, so data is not updating for any Xero data sources.
- New Xero data source cannot be connected.
We'll be reaching out to Xero to address the matter. All updates on the matter will be shared here.
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