Outage in DataStax Astra

Astra Portal incorrectly shows Unknown status for databases

Resolved Minor
December 20, 2023 - Started almost 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

All active databases are operational and there is no impact to customer's applications. Astra Portal erroneously shows status as Unknown. As a result Astra Portal users are not able to see metrics and run CQL console.
Components affected
DataStax Astra Astra Portal
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 12/20/2023 11:26PM

We have resolved this issue. All database now show the correct status.

IDENTIFIED almost 2 years ago - at 12/20/2023 09:32PM

We have identified the issue and now working on restoring status to the correct status for all existing databases.

IDENTIFIED almost 2 years ago - at 12/20/2023 09:27PM

All active databases are operational and there is no impact to customer's applications. Astra Portal erroneously shows status as Unknown. As a result Astra Portal users are not able to see metrics and run CQL console.

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