Outage in Datto

Unified Continuity - BCDR Device Remote Web Outage

Resolved Major
December 02, 2022 - Started about 2 years ago - Lasted 3 days
Official incident page

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Outage Details

We are currently investigating an outage with the remote web for our unified continuity devices.
Components affected
Datto Remote Web
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 12/05/2022 02:11PM

This incident has been resolved.

MONITORING about 2 years ago - at 12/02/2022 08:26PM

The hotfix has been developed and has been pushed to the fleet. We expect to see positive improvement within the hour.

IDENTIFIED about 2 years ago - at 12/02/2022 06:33PM

The problem has been identified and a hotfix is currently being developed.

It will take multiple hours to develop and fully QA the hotfix.

We will continue to post updates as new information is discovered.

INVESTIGATING about 2 years ago - at 12/02/2022 03:25PM

We are currently aware of a problem where Partners cannot access the Remote Web of Datto BCDR and Networking devices.



Our Engineering team has been engaged and is actively investigating the problem.



You can monitor the current status of this issue at https://status.datto.com/

INVESTIGATING about 2 years ago - at 12/02/2022 02:06PM

We are continuing to investigate this issue.

INVESTIGATING about 2 years ago - at 12/02/2022 01:54PM

We are currently investigating an outage with the remote web for our unified continuity devices.

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