Outage in Datto

Support Phone System Outage

Resolved Minor
February 06, 2023 - Started almost 2 years ago - Lasted about 23 hours
Official incident page

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Outage Details

We are currently aware of a problem where our Support team is not receiving inbound calls. Our Engineering team has been engaged and is actively working to correct the issue. You can monitor the current status of this issue at https://status.datto.com/
Components affected
Datto Support Phones Datto Phone Portal (Contact Center)
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 02/07/2023 03:18PM

This incident has been resolved.

MONITORING almost 2 years ago - at 02/06/2023 07:57PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED almost 2 years ago - at 02/06/2023 06:04PM

Partial functionality has been restored and normal inbound volume is starting to resume.

Please bear in mind; There are still issues our Engineering team is working through to fully restore service.

You can monitor the current status of this issue at https://status.datto.com/

INVESTIGATING almost 2 years ago - at 02/06/2023 04:28PM

We are currently aware of a problem where our Support team is not receiving inbound calls.

Our Engineering team has been engaged and is actively working to correct the issue.

You can monitor the current status of this issue at https://status.datto.com/

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