Outage in Datto

Support Phones - All regions - Unable to receive calls

Resolved Major
June 15, 2023 - Started over 1 year ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently experiencing an outage with our phone system, to contact support please chat with us via the support page or create a ticket and we will call you back.
Components affected
Datto Support Phones Datto Phone Portal (Contact Center)
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 06/16/2023 01:03AM

This incident has been resolved.

MONITORING over 1 year ago - at 06/15/2023 10:47PM

The third party vendor has come back online and we are now able to log in. We will monitor and update if anything changes.

IDENTIFIED over 1 year ago - at 06/15/2023 10:30PM

The issue is identified and looks to be intermittent at the moment, it will continue to affect our ability to answer the phones until the third party vendor is back online completely.

MONITORING over 1 year ago - at 06/15/2023 10:15PM

The third party vendor has come back online and we are now able to log in. We will monitor and update if anything changes.

INVESTIGATING over 1 year ago - at 06/15/2023 10:03PM

We are currently experiencing an outage with our phone system, to contact support please chat with us via the support page or create a ticket and we will call you back.

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