Outage in Datto

Support Phone Outage causing inbound calls to fail to connect to a Support Representative

Resolved Major
September 19, 2023 - Started over 1 year ago - Lasted about 19 hours
Official incident page

Need to monitor Datto outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Datto, and never miss an outage again.
Start Free Trial

Outage Details

We are currently aware of a problem where the Support Phone system is experiencing an outage which may cause inbound calls to fail to connect to a Support representative. Our Engineering team is currently investigating the problem and working towards a resolution to restore this service. You can monitor the current status of this issue at https://status.datto.com/
Components affected
Datto Support Phones
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 09/20/2023 01:24PM

This incident has been resolved.

MONITORING over 1 year ago - at 09/19/2023 07:31PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 1 year ago - at 09/19/2023 06:54PM

We are currently aware of a problem where the Support Phone system is experiencing an outage which may cause inbound calls to fail to connect to a Support representative.


Our Engineering team is currently investigating the problem and working towards a resolution to restore this service.


You can monitor the current status of this issue at https://status.datto.com/

Be the first to know when Datto and other third-party services go down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime