Outage in Datto

Datto SaaS Protection - Singapore Data Center Outage

Resolved Major
October 26, 2023 - Started almost 2 years ago - Lasted about 22 hours
Official incident page

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Outage Details

We are currently aware of a problem where Datto SaaS Protection services can experience failures on pod 'sg1-pod-0' in the Singapore region. Our Engineering team has identified the problem and is working towards a resolution. Affected Pod : 1. sg1-pod-0 Unsure of which node or pod you are on? We have a Knowledge Base article to walk you through determining your node or pod: https://saasprotection.datto.com/help/M365/Content/Troubleshooting/General/KB3600004035831.html?Highlight=how%20do%20I%20check%20where%20my%20cloud%20data%20is%20stored Subscribe to Datto SaaS Protection on the Status Page for up to date information. You can monitor the current status of this issue at https://status.datto.com/
Components affected
Datto Backupify SaaS Console Login Datto Backupify SaaS Protection Client Onboarding Datto Backupify Seat Management Datto Backupify Backups
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 10/27/2023 02:42PM

This incident has been resolved.

MONITORING almost 2 years ago - at 10/26/2023 06:13PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED almost 2 years ago - at 10/26/2023 04:52PM

We are currently aware of a problem where Datto SaaS Protection services can experience failures on pod 'sg1-pod-0' in the Singapore region.

Our Engineering team has identified the problem and is working towards a resolution.

Affected Pod :

1. sg1-pod-0

Unsure of which node or pod you are on? We have a Knowledge Base article to walk you through determining your node or pod: https://saasprotection.datto.com/help/M365/Content/Troubleshooting/General/KB3600004035831.html?Highlight=how%20do%20I%20check%20where%20my%20cloud%20data%20is%20stored

Subscribe to Datto SaaS Protection on the Status Page for up to date information.

You can monitor the current status of this issue at https://status.datto.com/

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