Outage in Datto

Datto SaaS Protection - "500 Internal Server Error" when attempting to access SaaS Protection account

Resolved Major
November 30, 2023 - Started over 1 year ago - Lasted about 7 hours
Official incident page

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Outage Details

We are currently aware of a problem where Datto SaaS Protection users receive a '500 Internal Server Error' when attempting to access their account. Please note, Datto SaaS Protection backups are not impacted by this service interruption. Our Engineering team has identified the issue and is working towards a resolution. You can monitor the current status of this issue at https://status.datto.com/
Components affected
Datto Backupify SaaS Console Login
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 11/30/2023 08:50PM

This incident has been resolved.

MONITORING over 1 year ago - at 11/30/2023 02:37PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 11/30/2023 02:18PM

We are currently aware of a problem where Datto SaaS Protection users receive a '500 Internal Server Error' when attempting to access their account.


Please note, Datto SaaS Protection backups are not impacted by this service interruption.


Our Engineering team has identified the issue and is working towards a resolution.


You can monitor the current status of this issue at https://status.datto.com/

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