Outage in Datto

Datto SaaS Protection - Users may receive 500 error when attempting to navigate accounts in the Datto Partner Portal

Resolved Major
December 20, 2023 - Started almost 2 years ago - Lasted about 19 hours
Official incident page

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Outage Details

We are currently aware of a problem where Datto SaaS Protection users can experience a 500 error or slow UI when attempting to navigate accounts in the Datto Partner Portal. Our Engineering team is currently investigating the issue. You can monitor the current status of this issue at https://status.datto.com/
Components affected
Datto Backupify SaaS Console Login Datto Backupify Seat Management Datto Backupify SaaS Protection Client Onboarding
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 12/21/2023 02:00PM

This incident has been resolved.

MONITORING almost 2 years ago - at 12/20/2023 08:57PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED almost 2 years ago - at 12/20/2023 07:46PM

The issue has been identified and a fix is being implemented.

INVESTIGATING almost 2 years ago - at 12/20/2023 06:57PM

We are currently aware of a problem where Datto SaaS Protection users can experience a 500 error or slow UI when attempting to navigate accounts in the Datto Partner Portal.



Our Engineering team is currently investigating the issue.



You can monitor the current status of this issue at https://status.datto.com/

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