Outage in Datto

Datto SaaS Protection - Users may receive 500 error when attempting to navigate accounts in the Datto Partner Portal

Resolved Major
January 10, 2024 - Started over 1 year ago - Lasted 1 day
Official incident page

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Outage Details

We are currently aware of a problem where Datto SaaS Protection users can experience a 500 error in the Datto Partner Portal when attempting to access clients. Please note, this is not impacting backups. Our Engineering team is currently investigating this issue. You can monitor the current status of this issue at https://status.datto.com/
Components affected
Datto Backupify SaaS Console Login Datto Backupify SaaS Protection Client Onboarding
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 01/11/2024 09:05PM

This incident has been resolved.

MONITORING over 1 year ago - at 01/11/2024 04:55PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 01/11/2024 04:19PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 1 year ago - at 01/10/2024 03:43PM

We are currently aware of a problem where Datto SaaS Protection users can experience a 500 error in the Datto Partner Portal when attempting to access clients. Please note, this is not impacting backups.


Our Engineering team is currently investigating this issue.


You can monitor the current status of this issue at https://status.datto.com/

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