Outage in Datto

Datto SaaS Protection - Service Degradation In AUE Region For M365 Services

Resolved Major
February 16, 2024 - Started over 1 year ago - Lasted 12 days
Official incident page

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Outage Details

We are currently aware of a problem where M365 services are experiencing service degradation on pod0 in the AUE region. Our Engineering team is investigating the issue and is working towards a resolution. Affected Pod : 1. aue1-pod-0 Unsure of which node or pod you are on? We have a Knowledge Base article to walk you through determining your node or pod: https://saasprotection.datto.com/help/M365/Content/Troubleshooting/General/KB3600004035831.html?Highlight=how%20do%20I%20check%20where%20my%20cloud%20data%20is%20stored Subscribe to Datto SaaS Protection on the Status Page for up to date information. You can monitor the current status of this issue at https://status.datto.com/
Components affected
Datto Backupify Backups Datto Backupify SaaS Console Login
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 02/28/2024 01:18PM

This incident has been resolved.

MONITORING over 1 year ago - at 02/22/2024 04:26PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 02/20/2024 02:19PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 1 year ago - at 02/16/2024 07:27PM

We are currently aware of a problem where M365 services are experiencing service degradation on pod0 in the AUE region.



Our Engineering team is investigating the issue and is working towards a resolution.



Affected Pod :

1. aue1-pod-0



Unsure of which node or pod you are on? We have a Knowledge Base article to walk you through determining your node or pod: https://saasprotection.datto.com/help/M365/Content/Troubleshooting/General/KB3600004035831.html?Highlight=how%20do%20I%20check%20where%20my%20cloud%20data%20is%20stored



Subscribe to Datto SaaS Protection on the Status Page for up to date information.



You can monitor the current status of this issue at https://status.datto.com/

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