Outage in Datto

Datto SaaS Protection - Backup/Export Failures On V2 Canada East Node

Resolved Major
June 27, 2024 - Started 6 months ago - Lasted 11 days
Official incident page

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Outage Details

We are currently aware of a problem where backups and restores can experience an error on node cae1-bfyii-2136. Affected Node : 1. cae1-bfyii-2136 Unsure of which node or pod you are on? We have a Knowledge Base article to walk you through determining your node or pod: https://saasprotection.datto.com/help/M365/Content/Troubleshooting/General/KB3600004035831.html?Highlight=how%20do%20I%20check%20where%20my%20cloud%20data%20is%20stored The Kaseya R&D Team has identified the issue and is working towards a resolution. Subscribe to Datto SaaS Protection on the Status Page for up to date information : https://status.datto.com/
Components affected
Datto Backupify SaaS Protection Client Onboarding Datto Backupify Backups Datto Backupify Seat Management
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 07/08/2024 12:42PM

This incident has been resolved.

MONITORING 6 months ago - at 06/28/2024 06:47PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 6 months ago - at 06/27/2024 06:00PM

We are currently aware of a problem where backups and restores can experience an error on node cae1-bfyii-2136.


Affected Node :

1. cae1-bfyii-2136


Unsure of which node or pod you are on? We have a Knowledge Base article to walk you through determining your node or pod:


https://saasprotection.datto.com/help/M365/Content/Troubleshooting/General/KB3600004035831.html?Highlight=how%20do%20I%20check%20where%20my%20cloud%20data%20is%20stored


The Kaseya R&D Team has identified the issue and is working towards a resolution.


Subscribe to Datto SaaS Protection on the Status Page for up to date information :


https://status.datto.com/

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