Outage in Datto

Datto EDR - EDR may unexpectedly isolate services/policies

Resolved Minor
July 08, 2024 - Started 10 months ago - Lasted 1 day
Official incident page

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Outage Details

We are aware of a problem where Datto EDR may unexpectedly isolate certain services/policies. The Kaseya R&D Team is actively working on a solution for this problem. To prevent the behavior from occurring you can disable the following rule within Datto EDR -Endpoint Protection Disable Attempted If you require assistance with this workaround please engage our Support team by creating a ticket at https://helpdesk.kaseya.com/ Subscribe to the Datto Status Page for up-to-date information at https://status.datto.com/
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 07/09/2024 05:03PM

This incident has been resolved.

MONITORING 10 months ago - at 07/08/2024 01:59PM

We are continuing to monitor for any further issues.

MONITORING 10 months ago - at 07/08/2024 01:59PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 10 months ago - at 07/08/2024 01:43PM

We are aware of a problem where Datto EDR may unexpectedly isolate certain services/policies.


The Kaseya R&D Team is actively working on a solution for this problem.


To prevent the behavior from occurring you can disable the following rule within Datto EDR
-Endpoint Protection Disable Attempted


If you require assistance with this workaround please engage our Support team by creating a ticket at https://helpdesk.kaseya.com/


Subscribe to the Datto Status Page for up-to-date information at https://status.datto.com/

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